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First Aid Kit Auditing
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Course Calendar
Log In / My Account
Online Store
Information/Services
First Aid Kit Auditing
Course Information
Contact
USI Information
Lost or Missing certificate
Problems and Complaints Form
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Complaint Details
Name
*
First
Last
Email
*
Phone
Date
Complaint Details
Course
Please outline your complaint
Please include an outline of the issue in detail. What happened, When did this occur, Who was involved
Why do you think this issued occured?
What actions would you like to happen in order to resolve this issue?
Complaint Handling
Complaint Type
Student
Student Representitive
Client
RTO Staff Member
Stakeholder
Third Party Partner
Other
Compliant received by
By telephone
By email
In person
By letter/email
Other
RTO personnel receiving complaint:
Complaint raised against
RTO
RTO Staff Member
Student of the RTO
RTO Third Party
Details
Complaint handling allocated to:
Identified primary cause of complaint
Time/ Response issue
Communication issue
Training product /Course issue
Client needs, not defined issue
Client service issue
Poor response to information request
Personnel Issue
Promises not delivered issue
Other
Further complaint details:
Actions taken to resolve complaint:
Continuous improvement record raised:
Include reference number if applicable
Actions taken to prevent reoccurrence
Update to course/ training product
Provision of additional information
Amended system / policy / procedure
Personnel training conducted
Personnel support undertaken
Other
Written confirmation to complainant
Attached
Method of despatch
Date despatched
RTO Manager name and signature
Submit
