When calling for help, the “phone first” approach is recommended in life threatening situations. This allows for a quicker response time from the ambulance and is especially important for casualties suffering from a serious injury or conditions such as a cardiac arrest. Outcomes for these casualties are significantly improved the quicker Advanced Life Support (defibrillation and drug therapy) is given.

Calling for help is easy. Anyone can call for an ambulance in an emergency via 000. The ambulance operator is specially trained in receiving emergency calls and can provide medical advice over the phone.

If you are deaf or have a speech or hearing impairment, call 106

This is a Text Emergency Call, not SMS
You can call from teletypewriters
Tell us which service you need and where to come

For CB Radios Channel 9 for 27 MHz and Channel 5 for UHF are the emergency channels.

Make your call

Stay calm and call 000 (112 from a mobile) from a safe place.
When your call is answered you will be asked if you need Police, Fire or Ambulance.
If requested by the operator, state your town and location.
Your call will be directed to the service you asked for.
When connected to the emergency service, stay on the line, speak clearly and answer the questions.
DO NOT hang up until the operator tells you to do so.
Try to provide street number, street name, nearest cross street and the area
In rural areas give the full address and distances from landmarks and roads as well as the property name

When the ambulance arrives, DO NOT stop treatment until instructed to do so by the paramedics. This allows the paramedics time to quickly prepare their equipment and get ready to take over treatment.

When the ambulance arrives, DO NOT stop treatment until instructed to do so by the paramedics

HLTAID003 Provide First Aid

Working with the Ambulance Service